Privacy Policy

1. Who we are

Data Byte Limited is the controller for personal data processed in connection with our website and services, unless stated otherwise. If you have any questions, contact us at support@databyteltd.com.

2. What data we collect

2.1 Information you provide

• Contact details such as name, email address, phone number, company name, and job title.
• Enquiry content such as messages, project briefs, attachments, or support requests.
• Billing details where relevant, such as invoicing information (we do not store full card details on our systems).

2.2 Information collected automatically

• Device and usage data such as IP address, browser type, pages visited, and approximate location (derived from IP).
• Log data such as timestamps, referring pages, and basic diagnostics.
• Cookie and tracking data subject to your preferences (see Cookies section).

2.3 Information from third parties

We may receive limited data from tools we use (e.g., analytics, advertising platforms, CRM systems), subject to your settings and applicable law.

3. How we use your data

• To respond to enquiries and provide customer support.
• To deliver and manage our services, including project communications.
• To send service-related updates and operational notices.
• To improve website functionality, performance, and user experience.
• To measure marketing effectiveness and optimise campaigns (subject to consent where required).
• To comply with legal obligations, protect rights, and prevent misuse or fraud.

4. Lawful bases for processing

We process personal data under one or more of the following lawful bases (as applicable):

• Contract — to deliver services you request or to take steps before entering a contract.
• Legitimate interests — to operate, secure, and improve our business and website, provided your rights do not override these interests.
• Consent — for optional cookies/marketing where required; you can withdraw consent at any time.
• Legal obligation — to comply with applicable laws, accounting, or regulatory requirements.

5. Sharing and disclosure

We do not sell your personal data. We may share information with trusted service providers to operate our website and deliver services, including:

• Hosting and infrastructure providers
• Email/CRM tools for communications
• Analytics tools for site measurement
• Payment processors (where applicable) to handle transactions
• Professional advisers (e.g., legal, accounting) where necessary

We may also disclose information if required by law, to enforce our terms, or to protect our rights, users, and systems.

6. International transfers

Some service providers may process data outside the UK. Where international transfers occur, we use appropriate safeguards such as adequacy regulations and/or standard contractual clauses, and we take steps to ensure your data remains protected.

7. Data retention

We retain personal data only as long as necessary for the purposes described in this policy, including legal, accounting, and reporting requirements. Typical retention periods depend on the nature of the relationship and the data type (e.g., support tickets vs. invoices).

8. Security

We use reasonable administrative, technical, and organisational measures designed to protect your information. No online service is 100% secure; however, we work to maintain a security posture appropriate to the risk.

9. Your rights

Subject to applicable law, you may have rights including:

• Access to your personal data
• Correction of inaccurate or incomplete data
• Deletion (in certain circumstances)
• Restriction of processing (in certain circumstances)
• Data portability (where applicable)
• Objection to processing based on legitimate interests
• Withdrawal of consent (where processing is based on consent)

To exercise your rights, contact us at support@databyteltd.com.

10. Cookies and tracking

We use cookies and similar technologies to operate the site, understand usage, and improve performance. Where required, we will request your consent before placing non-essential cookies.

You can manage cookie preferences through your browser settings and any consent tool available on our site.

11. Children

Our website and services are not intended for children. We do not knowingly collect personal data from children. If you believe a child has provided personal data, contact us so we can address it.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. Material changes may be communicated through reasonable channels.

13. Contact us / complaints

If you have questions or requests about this policy or our data practices, contact us:

If you are not satisfied with our response, you may have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).