Refund Policy

1. Scope

This policy applies to payments made to Data Byte Limited for digital services such as creative design, digital marketing, web/software development, cloud/infrastructure work, data/AI solutions, consultations, and support.

If a separate agreement, statement of work, proposal, or invoice terms conflict with this policy, the written project terms for that engagement will take precedence.

2. Core principles

• Because our work involves time, expertise, and capacity allocation, refunds are assessed on work completed and costs incurred.
• Where something is not delivered as agreed, our first step is to correct and deliver within scope (a “remedy”) before considering a refund.
• Refunds are not provided for changes of mind after delivery milestones or after work has materially commenced, except where required by law.

3. Deposits and advance payments

Deposits and advance payments typically secure project scheduling and resource allocation. Unless otherwise agreed in writing:

• Deposits are non-refundable once work begins (including discovery, planning, account setup, environment provisioning, or design exploration).
• If you cancel before work begins, we may refund the deposit minus any documented administrative or setup costs already incurred.

4. Milestones and partial refunds

Many projects are delivered in phases (e.g., discovery, design, development, testing, launch). If a refund is approved, it is generally calculated on a pro-rata basis for undelivered milestones, less:

• Work completed to date (time spent and deliverables produced)
• Committed costs (e.g., booked resources, subcontractors)
• Third-party fees (see section 6)

Any completed milestone deliverables provided to you remain payable and are not refundable.

5. Retainers and subscriptions

Where you engage us on a monthly retainer or recurring support plan:

• Fees cover availability, time allocation, and ongoing delivery.
• Unless otherwise agreed, unused hours do not roll over and are not refundable.
• You may cancel future billing cycles by providing written notice at least [7/14] days before the next renewal date (or as stated in your agreement).

6. Third-party costs

Third-party costs are not refundable by us. This includes (but is not limited to) hosting, domain registrations, licences, premium plugins/themes, paid ads spend, email/SaaS subscriptions, and external platform fees.

Any refunds for third-party services are subject to the third party’s own policies.

7. Cancellations

To cancel a project or service, you must notify us in writing (email is acceptable). Cancellations may result in charges for work completed and costs incurred up to the cancellation date.

• If cancellation occurs after significant work has been completed, no refund may be due.
• If cancellation occurs early and little work has been performed, a partial refund may be considered based on section 4.

8. How to request a refund

Email support@databyteltd.com with:

• Your name and company name (if applicable)
• Invoice number / payment reference
• Service purchased and date of purchase
• The reason for the refund request (with any supporting evidence)

We may request additional details to assess delivery status, scope, and project communications.

9. Chargebacks and disputes

If you believe a payment is incorrect, contact us first so we can resolve it quickly. Initiating a chargeback without contacting us may delay resolution and can lead to the suspension of services and associated accounts while the dispute is investigated.

Where a chargeback is raised for work that has been delivered or for valid invoices, we may provide supporting documentation to the payment provider and seek recovery of fees and administrative costs permitted by law.

10. Service acceptance and remedy

If you are unhappy with a deliverable, you must notify us within a reasonable time and provide clear, consolidated feedback. We will make reasonable efforts to address issues within the agreed scope. Refunds are typically considered only where:

• We are unable to deliver the agreed scope after reasonable attempts to remedy, and
• The issue is not caused by third-party platforms, client-provided content, or client delays.

11. Refund timing and method

If a refund is approved, it will be issued to the original payment method where possible. Processing times vary by bank or payment provider; typical timelines are 5–10 business days after approval.

If the original method is not available, we may agree an alternative method in writing.

12. Changes to this policy

We may update this Refund Policy from time to time. We will post the updated version on this page and revise the “Last updated” date.

13. Contact

For refund requests or questions, contact us: